Ensuring your telecommunications infrastructure and services, whether it be your fixed lines, VoIP, Internet, or mobile fleet are working optimally is crucial for the ongoing operation of any business regardless of its size, number of staff or industry vertical.
Only spending what you need to on your Telco is equally important, as why would you pay more for services unnecessarily, as that money can be invested in improving technology and processes elsewhere in the business. However, a lack of market awareness or time to do proper research can result in your business getting a raw deal from your incumbent telecom provider.
Engaging a Telecommunications Broker to review your Telco provides you with access to a subject matter expert that is up to date on not only the latest technology trends, but also which providers are the most competitive and which ones can provide the best service and support, these parameters can change from year to year based on market forces and acquisition.
A Telecommunications Broker or Consultant could play a valuable and ongoing part in your business, here is a list of 10 reasons why you should consider engaging a telecommunications broker or telecom consultant for your business.
10 Reasons Why You Should Consider a Telecommunications Broker
1. Access to industry expertise
A reputable telecom broker or consultant has years of experience working with various telecommunications organisations in different capacities, whether it be as engineers, consultants, managers or in sales.
Having access to such expertise during your next Telecom review will put your business in a better place to make informed decisions and not be subjected to a sales pitch by a sales person. The broker will be able to make recommendations on what technology you should consider, how you could adjust your usage, or put forward the right vendor for your needs.
The other benefit of using a consultant is that they are not on your payroll, your existing staff either in IT or procurement aren’t spending their time doing the analysis, and you can use the consultant or broker on an adhoc basis whenever you need assistance.
2. Proactive support and advice throughout pre-sales process
Telecommunications brokerage isn’t just a one off engagement, the broker will aim to establish a long term business relationship with your organisation, by providing thought leadership and guidance from the first meeting, through the selection process and over the length of your contract term. Assisting you with any adhoc projects that arise, ongoing audits and bill reviews, and advice when it comes to procuring new services. Due to market forces, technology is constantly changing.
3. Connect you with the right vendors
Don’t you just hate it when a telecom provider offers you a good price and great savings but their customer service and support is terrible, take forever to deploy, have billing issues, or the service quality is just not up to scratch and you don’t know who to turn to for support? A good telecommunications broker will be able to inform you of the advantages and pitfalls of each vendor, will have experience with working with those vendors, ensuring to only connect you with the right provider that is going to suite your business. A good telecommunications broker can tell you the pros and cons of and what to look out for from each carrier if you ask.
4. Base your decision on proposals received from multiple carriers
A good telecommunications broker will have canvased the market to understand the strengths and weaknesses of multiple carriers and vendors, therefore based on your requirements, they can go to market and obtain proposals and pricing on a number of vendors, typically up to three. Knowing who to contact within each organisation and having access to pricing, can be a huge time-saver for your business, especially when you’re assessing different services and solutions from multiple vendors.
In some cases the savings good be between 20 – 40% off your total spend, but in some cases you could be on outdated plans or paying for services you don’t need, meaning the savings could be much more.
5. No pressure to sign
A Telecommunications Broker is not burdened with unrealistic sales quotas, or the pressure to push a single product or service, as the broker has access to a number of vendors and numerous different options. Their role is to present all the options and what the benefits of each are, and put you in a position to make an educated decision. The consultant you will work with has experience brokering deals of sizes and should work in the best interests of your business and ensure that you are procuring the right services and technology.
6. Post Sale Implementation Support
Have you ever signed up for a Telecom related service and had some technical issue once the service was deployed, could be a porting issue, a router configuration problem, or just some gremlin that the provider can’t diagnose? If the provider you have chosen is not proactive in helping you solve the problems you could be stuck. The broker will be available to assist you with the deployment process, with escalating issues and troubleshooting, meaning the problem gets resolved much quicker. If the issue is more serious, the broker may have a technical or IT team that can assist with further trouble shooting.
7. Ongoing service and support
A common statistic is that 5-10 percent of telecommunications costs for an average business is spent on services the business isn’t using or doesn’t need. The telco consultant will be in a position to assist you with ongoing audits and periodic reviews of your services, in an attempt to continually add value to your business. The other benefit is that apart from just assisting you with standard Telecommunications services, such as mobiles, fixed lines, data / internet, VoIP, the brokerage company can help you with strategies around Audio, video and web conferencing, or any other technologies that are available on the market that can assist you with your business productivity.
8. Technology Advisory and Project Work
In the event that your business is looking to grow and expand, whether it be opening up a new office, an acquisition and have requirements to consolidate Telecommunications assets or deploy new services. The Telecommunications consultant can manage that work on your behalf, come up with solutions and options for each site or scenario, to remove the burden off your in house IT team, and act as an extension of your technical and procurement team. The consultant can also provide a project management function and assist with the procurement of additional services related to the telco work, eg engage third-party providers (e.g., a cabling company or a network engineer) to assist you with the implementation.
9. How much does it cost?
In most cases the broker will receive a commission from the telecoms company, meaning that the broker may not even charge you for their time if you sign up with one of their recommendations.
10. Absolutely no risk involved
An initial engagement with a Telecommunication Broker or consultant is generally complimentary, you can then work out if you are a right fit and if the brokerage understands your requirements and the outcomes you are trying to achieve. Once the options are presented you are under no obligation to sign and are free to make your own decision.
In summary, being able to leverage off the experience and advice of a reliable telecommunications broker or consultant, can be highly beneficial for any business big or small. Contact us to find out more regarding our smart sourcing strategies and relationships with key providers in the Australian market.
Telco Broker has helped businesses all over Australia resolve their Telecommunications issues, and can deliver brokerage services across Sydney, Brisbane, Melbourne, Hobart, Adelaide, Canberra, Perth, Tasmania, Queensland, Victoria and New South Wales.