FAQ

Telco Broker have helped businesses throughout Australia, including Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, Hobart review their mobile phone usage.  

We help you determine what your mobile phone usage is like, how you and your staff are consuming services, where your staff are located, how much data you are using and then work with you to determine which provider is going to be best suited for your business. In some cases, we can work with you to have a split fleet, whereby we split up your mobile phone services between multiple carriers. 

A telco audit could be as simple as just reviewing your phone bills and usage, trying to profile the usage patterns of your staff members and if they are on the correct bill constructs. If they are not, then Telco Broker can assist in either modifying their usage habits or helping to change plans.  

We can also provide complete hardware audits, whereby we keep an asset register of which devices are in the possession of your staff, to manage and remove unused services from your bills and ultimately saving you money. 

Telco Broker have helped businesses throughout Australia, including Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, Hobart conduct telecommunications audits and save money. 

A telecommunications consultant is a telco expert, who will work with you to understand your businesses challenges when it comes to telecom and work with you to solve them.  

In most cases our clients are looking to cut costs, improve service quality, move to a provider that has better support or account management, or is in need of a vendor agnostic telecommunications technology review. 

Telco Broker have helped businesses throughout Australia, including Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, Hobart review their business telecommunications services. 

A telco audit could be as simple as conducting a review of your phone bills and usage, profiling the usage patterns of your staff members and if they are on the correct bill constructs. 

On completion of the audit, we can assist in either modifying usage habits or helping to change plans.  

We can also do complete hardware audits, whereby we keep an asset register of which devices are in the possession of your staff, to try to remove unused services from your bills, ultimately saving you money. 

 Telco Broker have helped businesses throughout Australia, including Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, Hobart conduct Telecommunications Audits.

A phone bill analysis generally involves a complete analysis and review of your entire telecommunications phone bill, across your mobile phone services, fixed lines, VoIP, SIP trunks, mobile broadband, internet, data, NBN and even reviews of your WAN, or MPLS network.

The purpose of this analysis is to determine what your usage is, how much you are spending, and check the market for better plans or services, with a view of reducing your costs.

Telco Broker has provided phone bill analysis for small businesses through to large corporates. We can help you negotiate with your current telco provider or recommend a vendor that is better suited to your needs.

A typical phone bill analysis could result in a 20 – 40% saving, sometimes even more depending on how old your plans are and if they have not been negotiated lately.

Telco Broker can help your business with a complimentary phone bill analysis.

We service businesses throughout Australia, across Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Hobart.

Let us help you with your next telecommunications phone bill analysis.

Telecommunications Expense Management (TEM) can be done a number of different ways either manually by outsourcing the work to a telecommunications consultant who will periodically review your phone bills and look for anomalies in your spend and determine which users or which products need to be reviewed or changed.

This can also be done through Telecommunications Expense Management software which provides an automated system for tracking monthly recurring telco expenses, asset tracking and management, and phone bill reporting services, allowing your business to have a dashboard view of all your telecommunications services, how much you are spending and flagging any anomalies that might constitute a variation to your contract.

Regardless of the size of your business telecommunications expense management is a valuable service, especially for larger organisations where they can get a return on their Telecommunications Expense Management software or services provider, just by picking up 1 – 2% of overspend.

For smaller businesses, a manual Telco Expense Management service could allow you to recover overspends and incorrect billing by your carrier.

Telco Broker can help your business determine what form of Telecommunications Expense Management (TEM) is right for your business needs.

We service businesses throughout Australia, including Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra and Hobart.

Contact us for a Telecommunications Expense Management review.

A telecommunications manager is a telco expert who can oversee all the telecommunications related services for your business.

A telecommunications manager can assist your business in making critical telco related decisions, this could involve doing a review on all of your services and determining if cost savings can be realised by changing providers, doing a technology review to determine if it makes sense to move your fixed line services over to SIP trunks/VoIP, review your global roaming charges and try and find a solution, or put in place safeguards to avoid bill shock.

A telecommunications manager can also oversee an RFT/RFP process for your business, manage your existing telecom contracts and ensure that your vendors are meetings SLAs. The telco manager could even escalate telecom related support requests to your vendors, removing the burden off your IT and procurement teams.

Ultimately, outsourcing the management of your telco to a dedicated telco management firm will result in productivity and efficiency gains for your staff, and cost savings to your bottom lines.

If your team find managing your telco a burden, consider engaging a telecommunications manager for your business. Telco Broker can provide telecommunications management as a service model for your business.

Telco Broker services businesses throughout Australia, including Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra and Hobart.

Let us help you find the right telco manager for your business

Bill shock occurs when one or more of your telecommunications services is overused, abused or there is a big overspend on your phone bill that is abnormally large compared to previous bills.  

 Telco bill shock could occur due to international roaming call charges if your plans don’t make provision for global roaming, calls from mobiles or landlines to international numbers, or heavily exceeding your data allocation allowances on your mobile phone services. 

 Telco Broker can provide you with a complimentary assessment of your telecommunications needs and recommend services best suited to your business requirements and budget. 

If you thought that ‘Fixed Line’ costs referred to only your call charges and line rental, you would be wrong. Whenever we conduct fixed line audits and phone bill reviews for our customers, there are other things that we look at on your fixed line invoice, it could include broadband, hardware maintenance and support, inbound numbers, or diversion services (13, 1300 and 1800 numbers), dedicated data links, LAN / WAN / MPLS network management costs and other key indicators.

Knowing whether these charges are correct or not can be incredibly confusing, Telco Broker’s team of experts fully understand the complexities of these charges and during your fixed line audit will immediately be able to tell if your charges are accurate or not.

We can also identify any billing errors and overcharging and can advise on how to optimise your future fixed line expenditure. An ongoing fixed line audit for your business will ensure that you only pay for what you need.

Mobile phone audits and mobile phone bill reviews are not a witch hunt trying to target your staff that have been consuming too much data or have been exceeding their allocated plans. Whether you are being overcharged or not, it is a matter of identifying the repeat offenders and trying to educate them if there is evidence of employee misuse, or if the charges are legitimate and try to change them over to a more appropriate mobile phone plan.

In most cases, a few simple tweaks to your mobile phone plans and some staff education can go a long way in reducing your mobile phone bills. These tweaks could ensure that some users have more data than others, ensuring there is provision for global roaming, or move high usage users over to unlimited talk and text plans.

If you feel you cannot change service providers due to your current contractual agreements or tender terms and conditions, in many cases this may not be the case, sometimes it might make sense to break your contracts and change providers, and the savings over a certain period will be able to pay for the early termination charges.

Telco Broker can assist you in that decision making process. In some cases, your current supplier may be the cheapest and best value for money provider on the market. However, are you still checking that they are charging you what you both agreed upon?

The Telco Broker team has vast experience in dealing with mobile phone billing and auditing and can identify invoicing errors and opportunities for saving in terms of your mobile phone billing and services.

When it comes to controlling the data or internet costs for your business, keeping track of your usage is very important, if you have a fixed data limit per month and you exceed that usage limit, your charges can be huge and run into the thousands. 

 Telco Broker can perform a data audit on your internet bill, analyse your usage, determine if you have been hitting your usage limits and provide recommendations regarding if you need to go up in plans with your incumbent, or if you should change providers to get a more competitive plan. 

 As part of our internet bill review, we will also take the time to assess your data speeds and if you have enough bandwidth and how fast your internet is at each of your premises, in some cases the ROI for increasing the size of the pipe to your premise can be realised purely from productivity gains. 

 At Telco Broker we have a wealth of experience in reviewing internet bills, and we are across all technologies in the market. If you are having issues with your internet and want to make informed decisions about what data link is going to be most appropriate for your premises, then an internet audit and data bill review makes sense. 

Yes, we do.

With almost two decades of experience in this space, we have the expertise to evaluate and market telecom businesses to our network of IT and telecommunications businesses all over Australia.

For more information see our article: Are You Looking To Sell Your Telecommunications Business?

Business professionals may use various terms to refer to business phone systems. Some commonly used terms include:

• PBX (Private Branch Exchange) – A traditional on-premise phone system that allows businesses to manage their internal phone network
• VoIP (Voice over Internet Protocol) – A phone system that uses the internet to transmit voice calls, offering flexibility and cost savings
• Unified Communications – An integrated communication platform that combines various communication channels, such as voice calls, video conferencing, instant messaging, and email
• IP-PBX – An internet protocol private branch exchange that uses VoIP technology to handle phone calls over an IP network
• Cloud Phone System – A phone system hosted in the cloud, eliminating the need for on-premise hardware and allowing for scalability and remote access
• Virtual Phone System – A phone system that operates without physical phone lines, often utilising internet-based communication channels and call routing
• SIP Trunking – Session Initiation Protocol Trunking is a method of connecting a business phone system to the public telephone network using internet connections
• Hosted Phone System – A phone system where the hardware and software are hosted and maintained by a service provider, offering convenience and support